Account Coordinator / Customer Service Representative

Published
July 29, 2020
Location
Indianapolis, IN
Category
Job Type

Description

We are seeking a Client Coordinator / Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information. Team-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long-term customer loyalty.

Responsibilities:

  • Provide information about the benefit products and insurance services
  • Troubleshoot and resolve event issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
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