Ref ID: 01400-9502221717
Classification: Customer Service Representative
Compensation: $11.00 to $13.00 hourly
OfficeTeam has a fantastic career opportunity for an articulate, highly-skilled Bilingual Customer Service Representative. Do you wish to take your social and professional skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career!
The customer service representative will be responsible for the following;
Provide a world-class customer service experience.
Respond to inbound calls, chat, and email.
Deliver child care referrals that meet a family’s needs and preferences.
Successfully identify and resolve issues and inquiries regarding the provider portal.
Ensure provider records are up to date and accurate.
Receive and document provider complaints.
Be a knowledgeable resource to families, providers, and other partners.
Adhere to referral policies and procedures in addition to call center standards with attention to process improvement.
Recognize, document, and alert the management team of trends in customer calls.
Adapt to changes or methods to best fit needs of end users.