Client Relations / Customer Service Associate

IMMEDIATE HIRE
Published
September 17, 2020
Location
Indianapolis, IN
Category
Job Type

Description

We are seeking a Client Relations / Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information.

Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.

In this position you will work as a member of a team of professionals responsible for providing benefits and financial products to help clients protect their homes, cars, lives and retirement incomes. Our team members perform a fundamental role in servicing clients, supporting agents and building strong relationships with the community.

Responsibilities: 

  • Provide information about the products and services

  • Troubleshoot and resolve event issues and concerns

  • Provide customer support and handling customer inquiries

  • Document and update customer records based on interactions

  • Generating quotes, processing payments & reporting claims

  • Provide customer support and handling customer inquiries

  • Develop and maintain a knowledge base of the evolving product and services offerings

  • Conducting policy reviews and providing details on updates

  • Providing excellent client service

  • Relationship building with new and existing clients

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