Concierge Orthopaedic Hospital – Days, Full-Time

Published
November 4, 2020
Location
Indianapolis, IN
Job Type

Description

Facility: OrthoIndy Hospital Main, Indianapolis, IN
Department: OIH Admissions
Shift Details: Days, M - F 10:30am - 7:00pm

At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.

Be a part of something great!

GENERAL STATEMENT OF DUTIES:

The concierge position receives guests, answers the telephone, communicates information and performs a variety of clerical duties and knows the whereabouts and concerns of families. The position serves as the primary information source for hospital staff regarding the waiting rooms and main lobbies.

Essential Duties:

  1. Maintains patient flow between the areas of Pre-OP, Consultation, and Post-OP.
  2. Handles distribution, tracking, and retrieval of hospital pagers to and from family members.
  3. Prepares and creates patient charts and ensure they are fully ready with necessary paperwork and forms before surgery.
  4. Escorts patients to other areas of the hospital such as MRI/CT, PT, and educational classes.
  5. Assists and uses resources to help resolve scheduling conflicts and confirm patients are at the correct location, as well as, direct patients to appropriate area/location.
  6. Assists patient families with hotel reservations, directions, meal or phone services, and other amenities as needed.
  7. Differentiates and collects patient payments for hospital services only such as surgery, therapy, imaging, and labs.
  8. Provides backup to other OrthoIndy Hospital Registration areas as needed.

Requirements:

  • High school diploma or GED required
  • 1-2 years of previous medical office experience preferred

OrthoIndy is an Equal Opportunity Employer

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