Customer Service

Published
December 22, 2020
Location
Indianapolis, IN
Category
Job Type

Description

Description:

This department handles all inbound calls from hospital patients that are inquiring about their bills. Patients could be asking questions such as:

-How much was the procedure or service I received?

-Why was the discount not posted correctly on my bill?

-Why was I overcharged for this procedure?

-Why did I not receive my refund?

-They are reading and interpreting EOB's (explanation of benefits) to patients.

Candidates receive about 30-40 calls a day. Currently the call length is about 8-9 minute talk times and they are entering in and looking up patient information while they are speaking on the phone navigating the dual monitor screens.

The softwares they will be using are Cerner, SMS, IDX, Medicaid, Search America, and navigating through insurance websites. However, they will be trained on all of the software because most is unique to the hospital.

Skills:

Customer Service Rep*, EOB, call center, healthcare

Top Skills Details:

Customer Service/ Call Center, healthcare, computer skills

Additional Skills & Qualifications:

MUST HAVE:

- At least 2 years of customer service/call center experience

- Strong computer proficiency and ability to navigate on dual monitors, typing while talking on the phone ability- this needs to be asked when talking about their customer service experience

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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