We are looking for a dedicated, full-time hard working inside sales/customer service representative who will thrive in a fast paced environment.

This individual should ideally have previous customer service experience, be self-motivated, possess excellent negotiation and interpersonal skills and strengthen existing customer relationships.

Responsibilities

• Answering all incoming calls.
• Receiving and processing all fax and email messages.
• Generating quotes.
• Troubleshooting and resolving all customer issues.
• Work directly with sales managers and representatives to implement the customer service portion of operations.
• Provide a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel.
• Advise customers on payment terms.
• Arrange for pick up freight from the shippers location.
• Shipment track & tracing .