Customer Service Account Representative

Calumet Specialty Products Partners, L.P.
Published
October 17, 2020
Location
Indianapolis, IN
Category
Job Type

Description

Ensure that you have discussed applying to this position with your current manager, prior to submitting your application.

POSITION SUMMARY:

The Customer Service Account Representative provides front line support for the Customer Support function. This position is responsible for utilizing the Company’s business systems for order fulfillment. This role will interact directly with Calumet customers, Sales, Plant personnel, Accounting, Credit, Pricing and Transportation.

POSITION RESPONSIBILITIES:

• Responsible for timely and accurate order fulfillment, from processing initial order from customers and following-through the entire supply chain to delivery

• Communicate with customers, company locations, customers, and vendors to ensure customer satisfaction

• Customer advocate bringing voice of customer insights for continual improvement

• Investigate and resolve customer issues for corrective and preventive action

• Represent Calumet in a professional manner and create strong partnerships through exemplary customer support

• Provide administrative support to department as needed

• Being proactive with customers in all aspects of service levels

ESSENTIAL ATTRIBUTES:

• Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines

• Problem solver with ability to provide solutions

• Excellent interpersonal communication required, both written and verbal

• Ability to prioritize tasks effectively

POSITION REQUIREMENTS:

• 3+ years of related customer support experience

• Proficient computer skills with demonstrated experience in Microsoft office

• Experience with order entry systems (ERP)

POSITION PREFERENCES:

• College degree or equivalent work experience

• Experience with SAP system

• Computer savvy with strong technical skills

Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran

Other details

  • Pay Type
    Hourly
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