Customer Service Representative

Published
March 30, 2021
Location
Indianapolis, IN
Category
Job Type

Description

About

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. As a Customer Service Representative, you will get the opportunity to form relationships with inside and outside customers as well as seek potential problems and look for ways to improve service.

Responsibilities:

  • Problem solve daily through calls and emails.
  • Review daily reports.
  • Process orders.
  • Effectively communicate with customers, agencies, sales and other departments.
  • Ensure a high level of service and support with the ability to deliver quick turnarounds
  • Find opportunities in processes to improve efficiencies and service levels for all customers.
  • Ability to conduct multiple tasks while delivering in a timely and accurate fashion.
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

‚Äč Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Apply
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