Job Title: Process Associate (Reservation Agent)
Location: Omaha, NE (Remote/Work from home)
Duration: Long term
This position is responsible to process transactions inbound voice support for hotel reservation, including cancellation and amendments.
EXPECTED END RESULTS
1. Process Inbound/Outbound calls relating to customer queries.
2. Process customer request as per guidelines.
3. Call partner hotels for various issues and work on application software.
4. Adherence to Staffing/Attendance metrics.
· Needs to take inbound calls related to customer queries.
· Adherence to process Quality and Compliance Guidelines
· Make outbound calls to hoteliers.
· All deliverables related to staffing adherence and Attendance are met.
• Process inbound/outbound calls relating to customer queries.
• Process customer request as per guidelines
EDUCATIONAL QUALIFICATIONS –
• High school degree or equivalent (required)
• College degree (preferred)
• Tourism/ Hospitality Management degree (preferred)
PERSONAL CHARACTERISTICS & BEHAVIOURS
· Excellent written and verbal communication skills in English.
· Keen to details
· Customer Oriented
· Flexible to shifting schedules & willing to work long hours &/or during holidays
· No criminal records
· No active violations and/or disciplinary memos
· Flexible and adaptive to work schedules
· Has positive behaviour and background
· High level of integrity and accountability