Customer Service (Shadeland)

January 1, 2021
Indianapolis, IN
Job Type



The Customer Service Representative will be handling all inbound calls from IU patients that are inquiring about their bills. Questions from patients could include the following:

-How much was the procedure or service I received?

-Why was the discount not posted correctly on my bill?

-Why was I overcharged for this procedure?

-Why did I not receive my refund?

-Customer service representatives will also be reading and interpreting EOB's (explanation of benefits) to patients.

Candidates receive about 30-40 calls a day. Currently the call length is about 8-9 minute talk times and they are entering in and looking up patient information while they are speaking on the phone navigating the dual monitor screens.

The software systems they will be using are Cerner, SMS, IDX, Medicaid, Search America, and navigating through insurance websites. However, they will be trained on all of the software because most is unique to IU Health.


Customer Service Representative, EOB, call center, healthcare

Top Skills Details:

Customer Service/ Call Center, healthcare, computer skills

Additional Skills & Qualifications:


- At least 2 years of customer service/call center experience

- Strong computer proficiency and ability to navigate on dual monitors. Also the ability to type while talking on the phone.

- At least 1 candidate needs to be bilingual (English & Spanish)

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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