Event Assistant – Customer Support

Focus Frontier
Published
November 15, 2020
Location
Indianapolis, IN
Job Type

Description

We are seeking a Event Assistant - Customer Support Representative to join our team! You will be asset in streamlining the customer experience. This individual will be internal in providing knowledge in care for our customers and be an extension of our clients. We pride our business on the employees that we have and their ability to use excellent customer relations to catapult our business to the top.

Every client our firm serves comes to us with a unique vision for success. Whether we’re working with a small start-up or a global giant, we know how to tailor and scale our outreach to fit their needs. Our Event Assistant works side by side with our Promotion Management Team to execute promotional strategies on behalf of our clients. Individuals in this role are expected to:

Responsibilities: 

  • Provide information about the products and services

  • Troubleshoot and resolve event issues and concerns

  • Provide customer support and handling customer inquiries

  • Document and update customer records based on interactions

  • Generating quotes, processing payments & reporting claims

  • Provide customer support and handling customer inquiries

  • Develop and maintain a knowledge base of the evolving product and services offerings

  • Conducting policy reviews and providing details on updates

  • Providing excellent client service

  • Relationship building with new and existing clients

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