Summary/ Job duties:
This is an inbound call center environment so CCRs follow a schedule that is prepared for them by our Workforce Management Team. Two 15 min paid breaks and a 30 min unpaid lunch. Calls will be from members whose health benefits are provided through national employers. Calls are automatically distributed by our IVR. Typical reasons for calling include checking the network status of providers, status of claims, eligibility, and benefits questions.
A high school diploma or GED is required for this role.
Preferably at least a year of customer service (either face-to-face or telephone), and health care exposure (medical terminology and coding) a plus. We need people who are motivated by helping others, with a strong work ethic and good attendance.