IT Service Delivery Manager

Myers & Stauffer
September 10, 2019
Indianapolis, IN
Job Type


Myers and Stauffer LC is a certified public accounting and health care reimbursement consulting firm, specializing in audit, accounting, data management and consulting services to government-sponsored health care programs (primarily state Medicaid agencies, and the federal Center for Medicare and Medicaid Services). We have 40 years of experience assisting our government clients with complex health care reimbursement and provider compliance issues, operate 18 offices and have 800 associates nationwide.

At Myers and Stauffer you will have a career that is rewarding on every level of the organization. We are committed to providing our employees with:

  • Professional growth and development opportunities
  • Educational opportunities leading to certifications
  • A diverse, dynamic, and challenging work environment
  • Strong leadership, communication, and feedback
  • A well-balanced lifestyle, that includes personal and family time in addition to professional and networking opportunities
  • Creative and innovative solutions to challenges facing our government clients

Job Purpose / Objective:
A career in Information Technology with Myers and Stauffer will provide you with the opportunity to support and enhance our core technology and business functions that enable our people to work more efficiently and deliver the highest levels of service to our clients. The IT Service Delivery Manager is responsible for managing and resolving critical situations through effective communication with business units, IT project teams and operations, and service providers and includes the management of IT staff located at one or more US locations.

Essential Functions:

  • Proactively manage IT staff that are responsible for all aspects of client and end user service
  • Work hand-in-hand with business leads to ensure client team needs are met and ongoing tasks are managed
  • Identify opportunities for improvement, including process optimization, risk mitigation and technology utilization
  • Be the escalation point of your service delivery team
  • Facilitate cross-team collaboration to drive resolution of complex issues with support from other IT groups
  • Administer, maintain, develop, and implement policies, procedures and best practices
  • Lead teams in a rapidly changing environment including performance management, coaching for development, and resource assignment


  • Bachelor’s degree or equivalent experience required
  • At least 6 years’ of related experience required
  • Minimum 3 years’ of supervisory experience required
  • A degree in Information Technology, Computer Systems Analysis, or Management Information Systems is preferred
  • PMP preferred
  • Demonstrated knowledge of healthcare industry regulations, policies, and procedures
  • Demonstrated knowledge and experience working with business stakeholders and leaders, IT project planning, delivery, and execution using Traditional and Agile SDLC methodologies
  • Experience with VSTS, Jira, and/or other team/project collaboration tools
  • Ability to work in and lead a team, while communicating and coordinating with peer teams
  • Ability to formulate, document and recommend new policies and procedures
  • Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
  • Ability to travel as required by business and on-call availability

Equal Opportunity Employer committed to employment of Females, Minorities, Persons with Disabilities and Veterans. An E-Verify Employer. Drug-free workplace.

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