Leasing Counselor

Copper Ridge Apartments
September 5, 2020
Noblesville, IN
Job Type


JOB TITLE:  Leasing Consultant

REPORTS TO:  Community Manager

SUMMARY DESCRIPTION: Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.

JOB STATUS:  Full-time, Non-exempt



Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

Immediately record all telephone and in-person visits on appropriate reports.

Files own guest cards and maintain according to established procedures.

Inspect models and available “market ready”, communicate related service needs to Community Manager.

Demonstrate community and apartment/model and apply product knowledge to prospects needs by communicating the features and benefits; close the sale.

Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

Ensure apartment is ready for resident to move-in on agreed date.

Immediately follow-up on prospects that did not close and attempt to close sale again.

Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

Assist in monitoring renewals. Distribute and follow-up on renewal notices.

Monitor advertising effectiveness.  Gather information about market competition in the area and file.

Represent the company in a professional manner at all the times.

Resident Retention

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

Maintain open communication with Community Manager and Maintenance Supervisor.

Contribute to cleanliness and curb appeal of the community on continuing basis.

Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Neighborhood Marketing

Participate in outreach marketing activities on a regular basis to obtain prospective residents.

Advise residents of referral concessions (if permitted).

Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

Distribute newsletters, pamphlets, flyers, etc.

Conduct market surveys and shop competitive communities.

Essential Job Functions

Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

Demonstrate an ability to support and contribute to community team.

Demonstrate strong oral and written communication skills.

Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software

Must possess a positive attitude and the ability to smile under all circumstances.

Participate in training in order to comply with new or existing laws.

Ability to work a flexible schedule, including evenings and weekends.

Two (2) years experience in previous relevant customer service.

Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

Comply with expectations as demonstrated in the employee handbook.

Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Successfully pass drug test.

Core Values




Tenacity & Enthusiasm




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