Licensed Health Insurance Customer Service Agents

Balance Staffing
Published
October 6, 2020
Location
Birmingham, AL
Category
Job Type

Description

Hiring- 100% Remote- Permanent Licensed Health Insurance Customer Service Agents to start immediately. 

Compensation: $18.00 - $21.00

 

Job Description

Immediately hiring full time (Direct Placement) customer service / sales minded people that have a passion to assess customers healthcare needs and build a comprehensive plan benefit option.

 

Your Responsibilities

  • Handle and carefully respond to all inbound and outbound customer inquiries

  • Provide excellent customer service through active listening

  • Work with confidential customer information and treat it sensitively

  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding

  • Appropriately communicate with customers, exercising retention efforts if needed

  • Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan

  • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

 

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