Logistics Specialist

Published
September 8, 2020
Location
Carmel, IN
Category
Job Type

Description

Since launching, TradeRev has taken the global automotive remarketing industry by storm. The mobile app mimics the physical auction setting, enabling dealers to launch and participate in live, real-time 45-minute auctions directly from their smartphone, tablet or desktop.

Built by dealers for dealers, TradeRev gives dealers the ability to start an auction any time of day and bring thousands of buyers to their front door. Users can complete the entire transaction within the app, including optional inspection, title and arbitration services, instant live bids at appraisal, floorplan financing and transportation.

Now one of the largest digital vehicle auctions in North America, dealers turn to TradeRev every day to make their auction experience fast, fair and easy.

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The Logistics Specialist develops and maintains strong customer service skills and supports TradeRev’s transportation service. Daily duties require providing accurate, friendly and quality service to customers when interacting with customers via phone, text and email. Utilize effective tools and procedures to ensure workload is completed daily.

Responsibilities and Duties:

  • Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.

  • Assist customers with confirming their Transportation needs.

  • Verify vehicle locations and delivery address prior to pick up.

  • Run aging reports and contact sellers and buyers regarding outstanding shipments.

  • Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.

  • Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.

  • Be familiar with procedures for handling all aspects of customer service.

  • Resolve any customer complaints in a friendly, courteous manner.  Advise their manager or designated supervisor of all serious complaints or incidences.

  • Assist customers in understanding the system and escalate any system issues appropriately.

  • Practice and promote teamwork at all times.  Set a good personal example of attitude and performance.

  • Resolve any customer complaints in a friendly, courteous manner.

  • Ensure proper follow-through on all directives, bulletins, schedules and accounting from their Manager or designated supervisor or other corporate sources.  Maintain a good flow of communication with their Manager or designated supervisor and other personnel.

Educational Requirements and Qualifications:

  • Some college or relevant work experience required.  Bachelor’s degree in business or finance preferred.

  • Experience in providing superior customer service

  • Experience and comfort with web and mobile technology

  • Excellent interpersonal, negotiation and communication skills with strong attention to detail

  • Ability to maintain calm and diplomatic in dispute resolution situations

  • Autonomous, self-driven, proactive and a team player

  • Excellent organizational and communication skills.

  • Competent Microsoft Office skills.

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