NOC Svc Desk Technician

Indiana University
Published
May 16, 2020
Location
Indianapolis, IN
Category
Job Type

Description

Department

VICE PRESIDENT INFORMATION TEC (UA-VPIT-IUINA)

Job Summary

Under general supervision, provide support to the GlobalNOC Network Operations Center's daily shift operations with primary responsibility requiring high level network monitoring, problem analysis, tracking, and resolution, with strong customer service skills. Service Desk technician will assist with diagnosing problems and taking appropriate corrective action for networks including IU campus/statewide networks, and other IU supported national and international research and education networks. The job includes rotating shift work, including nights and weekends.

Note: Federal background checks and/or non-disclosure agreements on behalf of the GlobalNOC's customer base may be required to fulfill employment requirements.

Required Qualifications

High school diploma or GED and one year of equivalent work experience.

Knowledge of current operating systems and desktop software. Knowledge of local and wide area networks. Excellent interpersonal skills and a customer service orientation. Ability to effectively communicate and exchange information with a wide variety of individuals.

Preferred Qualifications

Some college. Experience in the areas of computer and network operations, customer support, telecommunications, or a related field.

Working Conditions / Demands

Mental Demands: Reading (documents or instruments), detailed work, problem solving, language, stress, training, math, reasoning, verbal and written communications, customer contact, multiple concurrent tasks, constant interruptions. Communicates in a professional manner to all clients and staff.

Primary NOC Physical Demands: Punctuality, attendance, talking, hearing, seeing, writing, sitting (particularly for long periods of time), and keyboarding - (particularly for long periods of time).

Secondary NOC Physical Demands: Standing, bending at the waist, kneeling, cleaning, climbing, balancing, lifting, carrying, pushing, pulling, reaching, twisting, squatting, driving, handling, and walking.

Ability to push and lift 35 pounds.

Work Location

Indianapolis, Indiana

Job Classification

Salary Plan: TE

Salary Grade: 06

FLSA: Nonexempt

Job Function: Information Technology

Posting Disclaimer

This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [Click Here to Email Your Resumé] or by visiting IUPD.

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