Operations Admin I – III (Senior)

FedEx Ground
Published
June 6, 2021
Location
Zionsville, IN
Category
Job Type

Description

Auto req ID: 282491BR

Position Type: Part time

Employee Type: Non-Exempt

Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

Additional Linehaul essential functions:

  • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
  • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
  • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
  • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
  • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
  • Reviews, researches and/or enters data in various systems to support respective functional area
  • Compiles data and provides various regular and adhoc reports to management for review and determination
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
  • Reviews, researches and/or enters data in various systems to support respective functional area
  • Compiles data and provides various regular and adhoc reports to management for review and determination
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
  • Additional Quality Assurance/Loss Prevention essential functions:

    • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
    • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
    • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
    • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
    • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

    Test responsibility

    More responsibility - Testing

    • Must maintain confidentiality and perform all duties in accordance with company policies and procedures

    • Participate in special projects, to include job fairs and HR Assessments, etc.

    • Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging touMinimum Education

    Minimum Experience

    Required Skills, Abilities and / or Licensure

    • General business skills such as typing; data entry and review; and use of phone, copier, and fax • Software skills, including use of Microsoft Office software and web-based applications • Customer service skills necessary to effectively and professionally respond to requests • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

    Address: 10301 Bennett Parkway

    City: Zionsville

    State: Indiana

    Zip Code: 46077

    Domicile Location: FXG-US/USA/P461/North Indianapolis Colocation

    EEO Statement

    FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

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