Outpatient Services Specialist

Indiana University
Published
August 30, 2020
Location
Indianapolis, IN
Category
Job Type

Description

Department

DENTISTRY-ORAL SURGERY/HOSP (IN-DSOS-IUINA)

Department Information

The department of Oral Surgery and Hospital Dentistry of the Indiana University School of Dentistry is a multidisciplinary hospital and office-based practice providing the full scope of oral and maxillofacial surgery and dental care. The department's mission is to provide the highest quality of care with integrity and compassion. The department is dedicated to being leaders in the community through education, research and community partnership.

Job Summary

The Outpatient Services Specialist is responsible for facilitating patient flow from point of entry to the clinic in a timely, accurate and professional manner.

Some of the duties include:

  • Assisting patients and ensuring completeness and compliance with consent forms
  • Interviewing patients to obtain accurate financial and demographic information
  • Obtaining insurance information and validating eligibility
  • Working with referring dentists and scheduling appointments for patients accordingly
  • Managing patients who need appointments, have missed appointments or need to reschedule
  • Receving payments, entering billing information and signing Medicaid waivers
  • Reconciling daily deposits, running end of day reports and conducting closing procedures
  • Triaging patient questions, reviewing treatment plans with patients and coordinating follow up appointments

Required Qualifications

High school diploma or GED and two years of experience working in a medical or dental front office.

General medical or dental office experience. Computer systems and various software application knowledge. Ability to type and complete data entry. Good telephone and interpersonal communication skills. Ability to perform multiple tasks simultaneously, and ability to deal effectively with the public and to handle unexpected situations. Strong customer service skills. Ability to promote positive customer service relations and set priorities. Ability to work independently. Proficient in organizing data and maintaining files as well as knowledge and understanding of HIPAA standards.

Preferred Qualifications

Some college.

Working Conditions / Demands

Meet departmental attendance and promptness standards, sitting for long periods, heavy data entry, file retrieval, and ability to perform keyboard data entry. Ability to lift and carry boxes of file materials up to 25 pounds. Extensive sitting, standing, walking, pushing, stooping, and reaching. Ability to retrieve information from a computer screen. Extensive phone use. Ability to understand verbal instructions in a noisy environment.

Work Location

IUPUI campus

Indianapolis, Indiana

Job Classification

Salary Plan: CL

Salary Grade: 06

FLSA: Nonexempt

Job Function: Health Services

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [Click Here to Email Your Resumé] or by visiting IUPD.

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