Patient Services Representative

Indiana University
October 3, 2019
Indianapolis, IN
Job Type




Department Information

The Indiana University School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College.  Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.  

Job Summary

Provide support to the Indiana University School of Dentistry Clinics and is responsible for answering phones, scheduling appointments, checking in patients, taking payments and collecting insurance information. Work closely with patients, students, faculty and staff with managing patient data and ensuring compliance with school policies.

  • Schedule appointments by phone or in person and confirm appointments. Answer multiple phone lines, take messages, and return calls from voice mail. Coordinate appointments to allow for effective treatment and patient care. Manage recall list and call all patients who need appointments or who have missed appointments. Communicate with outside dental offices and new patients concerning patient referrals and scheduling.
  • Check patients in and out of the clinic. Assist patients with reviewing and electronically signing axium forms including proposed treatment plans, medical consults, HIPAA and consent forms, record releases, and attendance forms. Collect insurance information and payments. Provide estimated cost of procedures and the estimated number of appointments that may be required in order to complete treatment. Explain available payment options and help patients with payment plans and contracts. Schedule returning appointments.
  • Make certain all patients have had appropriate follow-up with all other team members and that communications are scanned into axiUm, and payments are up to date. Monitor reports and ensure accuracy of records. Look for missing charges and bring to the attention of clinic service providers.

Required Qualifications

High school diploma or GED and one year of experience in customer service and/or patient care.

Knowledge and understanding of HIPAA standards. Knowledge of clinic operations and dental terminology. Willing to cross-train in some dental assisting duties. Strong patient interaction skills. Strong communication and time management skills. Proficient with MS Office and dental/clinical software programs. Ability to work on multiple projects, work with constant interruptions and assess and prioritize work. 

Up-to-date immunizations required including annual TB.

Preferred Qualifications

Experience in a Healthcare enviornment. Dental experience. Axium experience.

Working Conditions / Demands

Ability to remain in a stationary position for the majority of shift. Extensive use of computer and telephone. Ability to communicate with patients in person and on the phone.

Regular attendance required.

Work Location

We are located on the IUPUI campus in downtown Indianapolis, in close proximity to the IU School of Medicine, the IU School of Nursing, the IU Richard M. Fairbanks School of Public Health, several major hospitals, and the Roudebush VA Medical Center.

Job Classification

Salary Plan: CL

Salary Grade: 05

FLSA: Nonexempt

Posting Disclaimer

This posting is scheduled to close at 12:01am EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but it will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [Click Here to Email Your Resumé] or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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