Public Safety Dispatcher

Indiana University
Published
June 10, 2021
Location
Indianapolis, IN
Category
Job Type

Description

Department

POLICE SERVICES (IN-PD-IUINA)

Job Summary

Responsible for answering emergency and non-emergency calls. Evaluates and disseminates all calls in order of priority. Dispatches appropriate units and follows established protocol. Answers emergency and non-emergency radio traffic and acts as a critical part of every incident by facilitating requests and ensuring procedures and protocols are followed. Enters data into department's computer-aided dispatch system. Accesses state and federal crime files through the Indiana Data and Communication System (IDACS) and the National Crime Information Center (NCIC).

Qualifications

Education

Required

High school diploma or GED.

Work Experience

Preferred

One year of communications, switchboard, or dispatching experience.

Skills

Required

  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrated time management and priority setting skills.
  • Demonstrates a high commitment to quality.

Preferred

Ability to obtain certification as IDACS / NCIC computer operator within six months of employment and maintain certification.

Ability to effectively communicate and exchange detailed information with a wide diversity of individuals in emergency situations. Ability to actively listen with a customer service orientation and excellent interpersonal skills. Organizational and multitasking skills. Ability to work effectively in stressful situations and act quickly and calmly during critical or emergency situations. Ability to maintain confidentiality. Ability to problem solve and make quick decisions. Proficient computer skills including knowledge of database and word processing software. Ability to utilize telephone, multi-channel radio, and alarm systems.

Work Location

Indianapolis, Indiana

Job Classification

Career Level: Foundational

FLSA: Nonexempt

Job Function: Legal, Safety, & Protection

Job Family: Public Safety

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Beginning with the fall 2021 semester, all Indiana University students, faculty, and staff will be required to be fully vaccinated for COVID-19 as a condition of enrollment / employment. To learn more about this requirement, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [Click Here to Email Your Resumé] or by visiting IUPD.

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