Job Description Summary
Indiana Residents, preferred.
Join the team to be part of Indiana’s Back on Track initiative to safely open our economy and remain vigilant about protecting our health and well-being. Our Contact Tracers are critical in the success of helping to stay ahead of COVID-19.
You will receive thorough paid training and ongoing support to help you be successful in this remote role. You will work a fixed, full time schedule that will be determined based on your availability. If you need equipment, we will provide it for you. Working from your home, you will need to secure a private workspace, Wi-Fi and/or LAN access, have internet speed of approximately 25 Mbps considering your home’s other internet usage. Contact your provider or run a speed test on www.speedtest.net
Limited Service requisition:
This position is classified as a limited service employee. This means client needs will dictate the duration of your employment.
These are contract positions and will be run through Guidant Global CER who has been contracted by Maximus as our payroll service provider. You will be an employee directly hired by Guidant Global (W-2 status, not contractor 1099).
Essential Duties and Responsibilities:
- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.
- Process workflow documents, which include, income, identity, and other eligibility verification documents.
- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
- High School diploma or equivalent with 1-3 years of experience.
Bachelor's degree, required.
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.