The Office of Housing and Residence Life, within the Division of Student Affairs, provides housing for 2,400 residents offering students an on-campus urban living experience. We create living environments designed to foster educational success and personal growth through social and academic programs, events, and numerous leadership opportunities. On-campus housing communities create a sense of belonging and fellowship that comes with living on-campus among a community of peers. Housing and Residence Life also serves a wide range of campus and community partners through summer conferences and guest housing that directly impact employer recruitment efforts across the city and support engagement and college prep efforts to support student success and recruitment.
Successful candidates must embody the values of the IUPUI Division of Student Affairs: diversity, student-centeredness, learning, collaboration, community, integrity, and excellence. IUPUI, the Division of Student Affairs, and Housing and Residence Life are committed to diversity among our students, staff, and faculty and value the educational benefits flowing from such diversity.
We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.
The Associate Director for Housing Operations leads the Housing Operations team in developing new or updated business processes, overseeing deployment and use of technology, overseeing summer conference and guest housing programs, ensuring effective protocols for access control, maintaining afterhours on-call protocols, contributing to marketing initiatives, and helping shape the strategic direction of our housing program. Additionally, this position is responsible for ensuring all staff members working in Housing Operations value diversity, equity, and inclusion, and will ensure opportunities for cultural competence skill building occur regularly.
This role serves on the department leadership team, leads a team of professional and student staff, and ensures equitable access and inclusion throughout your work. Each day will vary however the work often follows a predictable annual cycle with changing complex business problems to keep you and your team engaged in the pursuit of excellent customer service. The work of the Housing Operations team serves hundreds of colleagues and thousands of students, guests, and families every year.
Bachelor's degree in higher education student affairs or a related field and four years of experience in residence life, higher education student affairs, or a related field and one year of management experience in a relevant field.
Combinations of education and related experience may be considered.
Proficient communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Excellent organizational skills. Excellent collaboration and team building skills. Effectively coaches and delivers constructive feedback. Instills commitment to organizational goals. Demonstrates excellent judgment and decision-making skills. Effective conflict management skills. Builds and manages effective teams. Demonstrated analytical skills. Demonstrated problem solving skills.
Master's degree and six years of combined experience with increasing responsibility in higher education housing, operations, or business administration. Specific experience with Microsoft Office 365 apps and housing management software.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Career Level: Sr. Operational
Job Function: Student Services
Job Family: Residence Life
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Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
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