Customer facing experience, ideally in call center or customer support role
Excellent verbal and written communication skills with strong attention to detail
Familiarity with a wide variety of technologies
Must have strong passion for customer service
Team oriented, collaborative and self-starter mentality
Strong troubleshooting or analytical skills
Passionate about developing/learning new technologies
Reliable and attentive
The ideal candidate would meet as many of the following criteria as possible:
At least 2 years of experience working in a customer service/call center role
Some professional experience working in technical support
Web-based applications and deployments (Citrix, PeopleSoft) experience
IT certifications such as HDI, A+, MCP, etc.
Associates or Bachelor's Degree in technology related area of study
Experience working with a ticketing system
Experience in HR CSR role preferred but not required
Electronic Medical Record documentation and ordering support
Description of Role/Responsibilities:
Are you a motivated individual with an information technology related degree or someone who has recently earned IT certifications and looking for your way to get your first real hands on, IT job? Are you someone who has some experience working in a technical support or customer service or call center role seeking an opportunity to work for a well-known, enterprise company? If so, this position could be a great opportunity for you! Our client is seeking to build a team of technical support analysts within their enterprise service desk. These positions are seeking individuals that can demonstrate a strong focus on customer service, team work, collaboration, attention to detail, communication and willingness to learn. These positions will allow you to develop your experience working on a large service desk, gain experience learning the ITIL framework, experience using ServiceNow and gain experience in a very hot industry.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)