Sr. Desktop Support Analyst

Beacon Hill Staffing Group, LLC
July 29, 2020
Indianapolis, IN
Job Type


Beacon Hill Technologies is seeking experienced Desktop Support Technician to join a growing client of ours. This Desktop Support Technician will provide end user support to many small businesses. The Desktop Support Technician will be responsible for fielding incoming support emails and phone calls, documenting the issue and assessing the best plan of action to reach resolution. We need a Technician that is able to provide exceptional customer service as well as strong troubleshooting/analytical skills. A typical day will involve troubleshooting, diagnosing and resolving problems related to use accounts, desktops, laptops, operating systems, hardware and software. This person will also document problems and conversations to create a log that can be referenced by other technicians and for training purposes. If you are looking for a long term position within a smaller, managed services organization this is a great opportunity to get to be hands on with a width breath of technical and infrastructure related issues.

Required Skills:

Must have at least 2 years experience as a PC Technician

Experience imaging pcs and laptops using a variety of imaging techniques

Experience supporting and troubleshooting Microsoft Windows 10

Reliable form of transportation

Strong customer service skills

Clear communication skills including verbal and written

Ability to follow directions and have a strong attention to detail

Experience providing remote IT support in a Remote Desktop capacity

Basic networking knowledge and understanding of frontline troubleshooting procedures

Experience with user account management including Active Directory and O365

Advanced knowledge of Windows PC troubleshooting and support

Experience working with and documenting user issues within a ticketing system

Excellent customer service and communication skills

Excellent problem solving skills demonstrating root-cause-analysis solutions

Ability to communicate technology issues and technical concepts to various levels of users and stake holders in uncomplicated non-technical way

Demonstrate confidence in technical knowledge without coming off as arrogant or a know it all


Strong time management skills

Desired Skills:

CompTIA A+ and/or Network+ certification a plus

MAC OS familiarity

Windows Server and Active Directory experience desired

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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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