Team Leader

October 15, 2020
Indianapolis, IN
Job Type



Job Description:

Would you like to work where you can make a difference helping home owners, home buyers and the lending industry?

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.  Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Come join our rapidly growing team and enjoy these benefits -

  • Accrue more than (2) weeks of PTO during your first year
  • Ten paid government holidays
  • Access to benefits on day one including medical and dental insurance, and 401K
  • Ongoing training to support your success
  • Employee Discounts

Leidos is looking for a Team Leader to join the management team in our Indianapolis, Indiana contact center.

Primary Responsibilities

Responsibilities include monitoring, coaching, mentoring, and training employees.

Provide local subject matter expertise to all teams on FHA (Federal Housing Administration) mortgage processes and procedures.

Assist the team in meeting all standards, including quality and service levels.

Handle phone calls, emails, mail fulfillment, and voice mails as required.

Maintain updated knowledge of FHA Mortgage Insurance products and policies.

The preferred candidate would have previous experience in a government contract call center.

Relocation funding is not available for this position.

Basic Qualifications

Bachelor’s degree or equivalent experience and a combination of 2-3 years of work experience in either mortgage origination, mortgage servicing and/or management.

Effective written and verbal communication skills.

Excellent organizational and time management skills.

Strong interpersonal skills. 

Able to motivate team members and address performance issues applying discipline as needed.

Experience in effectively providing and receiving constructive feedback.

Strong computer skills.

Ability to excel in a team environment and interact with other functional areas. Ability to be flexible, adapt and support changes to systems and processes. Ability to work under pressure generated by customer inquiries, complaints, and day-to-day operational demands in a fast-paced call center environment.

Must be able to work 11:35am - 8:05pm Monday through Friday.

Must be able to successfully obtain a government security clearance which includes a credit check and background investigation.

Preferred Qualifications


The preferred candidate would have previous government contact center experience with three to five years of experience in mortgage origination or servicing.

External Referral Bonus:


Potential for Telework:

Yes, 25%

Clearance Level Required:




Scheduled Weekly Hours:




Requisition Category:


Job Family:

Customer Service

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [Click Here to Email Your Resumé].

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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