ThinkGeek Retail Staff (Store 9119)

Published
October 16, 2020
Location
Indianapolis, IN
Category
Retail  
Job Type

Description


PLEASE NOTE: 
Your application will be considered for all positions within this store. Some positions may not be available in all locations.

 

Geek Specialist delivers consistent world-class customer service experiences using elements of ThinkGeek's GEEKOUT Sales Model. This position ensures products are easy to see and to buy; sharing product knowledge; providing a clean, organized environment in which to shop; and providing every customer with outstanding shopping experiences that lead to higher units per transaction, higher net promoter (customer service) scores, and generate customer interest in ThinkGeek’s growing collectible business initiatives. Specialist will interact with a supervisor frequently during each work period. With the understanding that satisfying customers and resolving customer service issues is a routine expectation, most non-routine activities will require a supervisor’s advance approval.

Lead Geek Specialist provides outstanding customer service experiences using elements of ThinkGeek's GEEKOUT Sales Model. This position ensures products are easy to see and buy, shares product knowledge with customers, provides a clean, organized environment in which to shop, and creates customer loyalty and repeat business. This position will also assist the store management team in supervising store activities. 

First Geek Officer (Assistant Store Manager) supports the Supreme Geek (Store Manager) in all facets of store operations. The principal business outcome for this position is to ensure that world-class customer service experiences are provided using elements of ThinkGeek's GEEKOUT Sales Model. This includes ensuring the store is clean, well-organized, properly merchandised at all times, answering questions, and assisting with product selection, purchases, and returns. Using ThinkGeek’s Empowered Leadership Model, this position supervises Lead Geek Specialist and Geek Specialist in the absence of the First Geek Officer.

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