Trade Management Services Ops Manager FTZ

May 30, 2021
Indianapolis, IN
Job Type


The Trade Management Services Ops Manager – Foreign Trade Zone (FTZ) develops operational goals/plans, monitors and communicates operations performance. He/She manages operations to meet customer deadlines and maintains close relationship with clients. This position is responsible for managing department’s financial performance, organizing/prioritizing workloads and developing/maintaining standard operation procedures (SOPs). 

This role manages all FTZ operations and provides leadership in the development and implementation of internal controls as required by the FTZ regulations (19CFR, 15CFR and other US regulatory agency requirements). This position acts as the primary resource for company, site/division management and clients seeking consultation and support regarding compliance with FTZ requirements and will serve as an in-house advisor on FTZ strategies and operations. He/She provides zone-related services and strategic guidance to the various operating divisions and has extensive contact with clients as well as US Customs & Border Protection (CBP). The Trade Management Services Ops Manager manages supervisors within the department.

Responsibilities and Duties

  • Oversees compliance for all applicable company policies and procedures
  • Serves as primary resource for foreign trade zone operations, providing zone services to various operating divisions as needed
  • Acts as subject matter expert regarding FTZ operations and leveraging zones for the benefit of clients (including duty savings, supply chain velocity, product launches, consolidations, etc.)
  • Develops, implements and maintains internal FTZ operating procedures
  • Assists company clients in risk management for FTZ purposes by reviewing (CBP) documentation, auditing FTZ transactions, complying with CBP and FTZ board requirements
  • Acts as primary relationship liaison with CBP on behalf of clients to ensure proper FTZ procedures and facilitates relationships with Food and Drug Administration (FDA), Federal Communications Commission (FCC) and other government agencies as necessary
  • Assists company clients in risk management for FTZ purposes by reviewing CBP documentation, auditing FTZ transactions, complying with CBP and FTZ Board requirements
  • Ensures FTZ related data and supporting documentation for submission of 214, 3461, 7501, 7512 forms to CBP on a daily, weekly and periodic basis are filed
  • Prepares Annual Board and CBP reconciliation report
  • Files electronic in-bond and permit to transfer applications to streamline the respective FTZ supply chain process
  • Oversees and/or operates Inventory Control and recordkeeping systems by managing daily inventory balances, monitoring zone admission data, and conducting weekly estimate (import and export) process
  • Initiates customs entries, export transactions and zone-to-zone transfers for merchandise leaving the zone
  • Ensures FTZ Operations manuals are kept up-to-date and accurately reflect current operations and practices

Knowledge and Skills

  • Possesses working knowledge and understanding of FTZ, compliant zone operations, inventory control systems, recordkeeping systems, warehousing, logistics activities including import and export and custom house brokerage
  • Demonstrates knowledge for U.S. Customs and Border Protection Regulations, FTZ Board Regulations and other publications that may affect the operations of zones
  • Exhibits critical thinking and problem solving approach to be detail oriented and able to work under tight deadlines and be available to work extended shifts and travel, as needed
  • Bachelor’s Degree (or internationally comparable degree) in Supply Chain Logistics/Distribution, Finance, Accounting, International Business or related field - Preferred
  • Accredited Zone Specialist (AZS) certification - Preferred
  • Customs Broker License or other related certification - Preferred 
  • Experience supervising other employees or projects - Preferred
  • Experience in Customs, materials management, manufacturing operations and/or finance – Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

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