The Indiana University School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.
This position supports the Endodontics department.
Coordinates the daily activities of a health services clinic to ensure timely and effective delivery of patient care.
- Schedules patient appointments to allow for effective treatment and patient care.
- Ensures proper staff resources are available to accommodate patient load.
- Answers phones and provides office information.
- Ensures compliance with appropriate policies, procedures and regulations in clinics.
- Manages triage, complaints, and queries from patients and students and escalates issues when needed.
- Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.
- Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.
- Reconciles daily deposits and conducts closing procedures.
- Places prescription orders.
- Assists in clinic with other tasks as needed.
High school diploma or GED and one year of medical office or related experience.
Proficient communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Highly thorough and dependable.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Career Level: Intermediate
Job Function: Health Services
Job Family: Clinic Operations
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Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
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