Customer Service Representative

Published
June 1, 2021
Location
Indianapolis, IN
Category
Job Type

Description

Schneider is seeking a Customer Service Representative to join our thriving team.  As a Customer Service Representative, you will provide customer service to our drivers and our contractors to assist them in scheduling equipment moves, fueling, shipping assignments, permitting and assisting with scheduling maintenance needs.  In this role, our Customer Service Representative utilize their business acumen by providing outstanding problem solving, detail orientation and organizational skills.  Additionally, our Customer Service Representatives build collaborative relationships with a variety of departments including all our Lines of Business, Maintenance, Security Services, Customer Service, Regulatory and Claims.  These productive relationships ensure that we can provide excellent customer service in a fast paced and dynamic environment to our drivers.

As a Customer Service Representative, you will:
  • Welcome drivers and operate security gates, assist with organizing equipment and parking moves, verify security and ensure accurate records
  • Oversee fuel records and reconciling data against current inventory levels and market pricing
  • Ensure the Schneider facility has the materials they need to operate efficiently and safely
  • Act as a resource for drivers assisting them with any questions they have on shipments while proactively communicating with our Lines of Business and Maintenance teams

As an associate you will enjoy a competitive starting salary plus shift pay of either $1.25/hour or $2.00/hour based on hours worked. You will also enjoy a strong work/life balance that includes paid vacation and holidays along with paid personal time off. You will also have access to medical, dental, and vision insurance and enjoy our company-paid life insurance and 401k savings with a company funded retirement plan. Schneider is dedicated to continuous individual development and offers a wide variety of opportunities through company-paid training and more than 170 personal development courses. What are you waiting for? You will love it here!

Our ideal candidates will:

  • Have a high school diploma/GED or equivalent work experience and two to four years of work experience
  • Have previous experience working within a customer service environment
  • Be skilled in relationship building, detail orientation and problem solving.

Company Overview:

Schneider is a premier provider of transportation and logistics services. Our legacy started in 1935 with one man, one truck and one dream. Since then, we’ve grown and evolved to become a $5 billion company (2018 revenue) with one of the broadest portfolios of services in the industry delivering superior customer experiences.

The Schneider Way:

  • We treat our customers, associates, shareholders and suppliers with integrity, dignity and respect.
  • We are a desirable employer due to our dedication to achieving mutually beneficial, lasting relationships.
  • We are a responsible member of the community.

Core Values:

  • Safety-first and always
  • Integrity in every action
  • Respect for all
  • Excellence in all that we do

Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world. Apply today at http:schneiderjobs.com.
 
Schneider is an equal opportunity employer.

Shift: 2nd Shift

Diversity, Equality and Inclusion at Schneider:

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. Navigate to the following link http:schneider.com/about-schneider/diversity-and-inclusion to learn more about DEI at Schneider.

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