Regional Manager

White’s Residential & Family Services
June 4, 2021
Indianapolis, IN
Job Type


White's Residential and Family Services


Southern Marion County and Northern Johnson County

Job Title: Regional Manager

Department: Family Services

Employment Status: Full-time/Regular/Exempt

Qualifications: A Christian with strong convictions who is also in agreement with White’s mission statement, Statement of Faith, and Code of Conduct. A Master’s Degree in Social Work, Mental Health Counseling, Psychology, or other related field from an accredited college or university is required; a Master’s in Social Work with licensure (LCSW) is preferred. Minimum of three years paid experience in the field of child welfare services with at least one year of experience in a supervisory capacity. A valid driver’s license with no restrictions that would limit the ability to perform job functions.

Reports to: VP and Executive Director of Family Services

Job Summary: This is a full-time position as a part of a large complex social service agency. The position requires a person with the capacity to know and understand the integral aspects of a large agency serving families and children. This position is responsible for overseeing the operations of the regional offices; expanding present and developing new programs to meet the needs in undeveloped regions of the state as approved by the Board of Directors; spanning the areas of Marketing, Public Relations, collaborative program development, and collaborative recruitment of foster parents, staff, and clients; and enhancing the efforts of the Program Directors, White’s Leadership team, and the Board of Directors. This individual must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Basic Responsibilities

Case Oversight and Supervision of Staff

  • Provide supervision and oversight of Staff, which may include the following:
    1. Deliver supervision that provides treatment direction and professional development guidance to staff supported in the assigned local office;
    2. Review records and correspondence pertaining to client treatment and service billing; ensure documents are completed in a timely, accurate, and professional manner in accordance with agency polices;
    3. Coordinate and facilitate treatment team meetings in accordance with agency policies;
    4. Accompany staff to court, home visits, team meetings, and other work-related events to provide direct observation of work, provide feedback accordingly;
    5. Maintain a general knowledge of all cases;
    6. Function as a resource/backup for case management, coverage and crisis management in the event of staff absence or turnover.
  • Provide accurate, definitive direction to staff regarding established policies and procedures; troubleshoot new issues as they arise and inform program directors of needs.
  • Collaborate with the Program Director and Clinical Supervisors in the development of therapeutically sound treatment programs and clinical resources;


  • Participate with the VP and Executive Director of Family Services (EDFS) in developing a vision and strategic plan to guide regional business development;
  • Identify, assess, and inform the EDFS of internal and external issues that affect the strategic focus and well-being of the agency’s programs and services;
  • Provide direction and accountability in regards to work standards.

Operational Planning and Management

  • Develop and implement an operational plan which incorporates goals and objectives congruent with the strategic direction of the regional office;
  • Monitor key budgetary and programmatic performance indicators for all services provided by the regional office staff and report concerns to the EDFS or Program Director as appropriate; implement corrective actions as need;
  • Provide oversight of risk management issues and management of critical incidents;
  • Monitor office property and vehicle conditions; coordinate with Support Services for needed maintenance;
  • Ensure standards of quality and compliance according to agency policies and regularly evaluate the effectiveness of implementation for programs and clinical resources;
  • Create an encouraging environment for foster parent development; assist the RFD in addressing concerns with foster parents. Provide consultative assistance to Clinical Supervisors and RFD’s;

Business Development

  • Leverage all available resources (staff, clinical knowledge, environmental scans, etc.) to drive business development and promote enrollment;
  • Assess and contribute feedback toward the development of agency marketing/public relations materials in collaboration with the Advancement, Program Director, and EDFS;
  • Assess and promote services to counties in the region in accordance with regional strategic plans;
  • Attend regional provider/partner meetings, assess agency response and communicate findings to the EDFS;
  • Construct a working relationship with local DCS office staff through regular and consistent communication regarding services provided;
  • Aid the Advancement in assessing potential funding and other support opportunities in the region;
  • Promote programs to stakeholders; assist with foster parent recruitment;
  • Network within the region (including churches, workgroups, civic groups, etc.) to advance the agency’s mission.

Human Resource Management

  • Provide direct supervision to regional staff related to the implementation of related human resources policies, procedures, and practices;
  • Determine staffing requirements for program management based on identified goals and budgetary constraints;
  • Recruit, interview, and select staff that have the technical skills, personal abilities, and values match to help further the organization’s mission;
  • Direct the onboarding plan for supervisees; Identify ongoing training needs and resources for Family Specialists/Clinical Supervisors in collaboration with the EDFS and program directors;
  • Implement a performance management process that includes providing direct and constructive feedback regularly in order to ensure targets are met and obstacles overcome.

Agency Support and Enhancement

  • Develop and implement regional communication strategies for agency stakeholders (staff, foster parents, DCS, community members, etc.);
  • Act as a spokesperson for the agency to further strategic objectives;
  • Communicate agency policies/decisions to staff in a supportive manner.

Professional Development

  • Attend workshops and other opportunities for professional growth;
  • Analyze and assess performance feedback given through supervision and the Coaching review process; respond accordingly.


  • Perform other duties as assigned by Supervisor.

Skill, Supervision, Knowledge, and Ability

  • The Regional Manager must be an individual with a Christian and professional commitment to work with staff, foster parents, foster children, and all agency stakeholders.
  • Must possess strong leadership qualities, and be a positive role model.
  • Must demonstrate excellent public relation skills and represent White’s in a professional manner: Must work to build strong relationships with outside agencies, both public and private, to develop a strong support base.
  • Must be a person who takes initiative and works with minimal supervision.
  • Must have working knowledge of budgets.
  • Must have advanced experience in using technology, including a working knowledge of Microsoft Office, and database utilization.
  • Must have the ability to effectively communicate the mission, vision, and concerns of White’s ministry in both oral and written communications.
  • Must demonstrate well-developed interpersonal skills and have the ability to get along well with diverse personalities.
  • Must demonstrate high energy level and be comfortable performing multifaceted projects in conjunction with normal activities.
  • Must be dependable, well organized, and an effective time manager.
  • Must have an understanding of clinical issues, treatment programming concepts, and counseling.
  • Must be able to maintain professional boundaries and confidentiality.
  • Must be personable, genuine, empathetic, and able to connect emotionally in their work with staff, children, parents, and other professionals.
  • Must be a team player. This person needs to enjoy working closely with other staff members and have the ability to be flexible, adaptive, and positive in his/her actions.
  • Must maintain appropriate hygiene and attire per dress code.
  • Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.

Physical Demands of Position

  • Must be able to drive long distances to do work at regional offices, attend meetings, train staff, etc.
  • Must be able to handle the stress of multiple roles and responsibilities, difficult personnel issues, attending to crises, and other unplanned events.

Working Conditions

  • General office hours are: 8:00am to 4:30pm Monday through Friday.
  • Work in regional offices, attending meetings, conducting staff/community trainings, and other duties that often extend beyond these office hours;
  • While there are no stated-on call time assignments, the Regional Manager is expected to provide timely guidance and be a resource to those they supervise. His/her cell phone number will be given to staff to use outside regular office hours. In addition, the Regional Manager must carry a cell phone with a voice mail option when not on vacation.

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